Privacy Policy

Koolie Building & Construction Pty Ltd Last updated: 30 April 2026

1. Your Privacy

Koolie Building & Construction Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. We collect and handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, engage our services, or interact with our business.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Your name
Email address
Phone number
Residential or site address
Project details or job-related information
Payment or invoicing information
Any other information you submit through our website forms, email, or phone communication

(collectively referred to as “Personal Data”).

You have the right to access, review, and request correction of any Personal Data we hold about you. You can contact us at any time, and we will respond within 48 hours.

3. How We Use Your Information

3.1 Personally Identifiable Information

We use your Personal Data to:

Provide construction, building, and related services
Communicate with you regarding quotes, projects, updates, and enquiries
Arrange site visits, deliveries, or subcontractor coordination
Issue invoices, process payments, and manage accounts
Provide customer support and respond to enquiries
Send updates, service information, or marketing communications (only if you have opted in)

You may unsubscribe from marketing communications at any time.

3.2 Non-Personally Identifiable Information

We may collect anonymised or aggregated data to:

Improve our website functionality
Analyse website traffic and user behaviour
Enhance customer experience
Identify service demand and improve business operations

We may use tools such as Google Analytics or similar services to understand how visitors interact with our website.

4. Storage and Security of Your Information

We take all reasonable steps to protect your Personal Data from misuse, loss, unauthorised access, modification, or disclosure.

All information is stored on secure servers
Access is restricted to authorised personnel only
Payment information is encrypted and processed through trusted third-party providers
We do not store credit card details on our servers

Where necessary, your information may be transferred or stored outside Australia. Any overseas recipients must comply with privacy protections consistent with Australian law.

We retain your information only for as long as required to provide services, meet legal obligations, resolve disputes, or enforce agreements.

If a data breach occurs that is likely to cause serious harm, we will notify you promptly in accordance with the Notifiable Data Breaches Scheme.

5. Sharing Your Information With Third Parties

We do not sell, trade, or rent your Personal Data.

We may disclose your information to trusted third parties only when necessary to:

Deliver goods or services you have requested
Process payments
Comply with legal obligations
Protect our legal rights, property, or safety

Examples of third parties include subcontractors, suppliers, delivery partners, IT service providers, and payment processors. Any third party receiving your information must comply with privacy obligations consistent with this policy.

6. Disclosure Required by Law

We may disclose your Personal Data if required to do so by:

Law or regulation
Court order, subpoena, or warrant
Law enforcement or government authorities

We may also disclose information when necessary to protect the rights, safety, or property of our customers, third parties, or our business.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website performance
Enhance user experience
Track website usage patterns
Assist with analytics and advertising

You may disable cookies in your browser settings, but some website features may not function correctly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to ensure it remains current. Any changes will take effect immediately upon being posted on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us:

Koolie Building & Construction Pty Ltd Email: admin@kooliebc.com

Response time: within 48 hours